FAQ

All items are in stock. However, stock quantities may vary from one item to another. If an item is sold out, it would be indicated as SOLD OUT and will not be available for online order. Should there be an issue with stock availability once you have already made a purchase, we are prepared to assist you to rectify the matter.
Your selected item(s) will remain for a maximum of 2 hours. Thereafter, the item(s) will be released.
Yes, you are required to register as a member prior to making your purchase.
We're sorry, we do not offer reservations of items. Items selected will only be held in your bag/cart for a maximum of 2 hours. If really like an item, we would suggest making payment for it immediately.
You may contact our Customer Service at contact@badlabco.com or call 1800-88-2118 (Monday to Friday: 9am - 5pm, excluding Public Holidays).
To unsubscribe from our newsletter, sign in to BADLAB, head on to your Account section. Then click "Newsletter Preferences" and TICK the unsubscribe check box. Please allow up to 24 hours for this action to take effect.
BADLAB uses Paypal and iPay88 as payment options.
Paypal allows you to make payments via your credit/debit card or Paypal account.
iPay88 allows for online internet banking options such as CIMB Click & Maybank2U just to name a few. This option is only applicable for customers in Malaysia.
It's not necessary to sign up for a Paypal account if you don't have one. Once you have checked out, you will be brought to Paypal's payment portal. You have the option to sign in with your registered Paypal account OR you may use the service as a guest by just keying in your payment details.
As Paypal is not based on Malaysian shores, all credit card users may be subjected to cross border fees. The rates may vary with every credit card provider. We strongly suggest that you enquire with your issuing provider on this matter.
Don't be alarmed. The USD 1 charged by Paypal is a verification fee. Once you have made full payment of your purchase via Paypal, you will be refunded the USD 1 charged to your credit card. We strongly suggest that you check with your credit card issuing bank for further information on the refund. As we have experienced, the refund should be almost immediate.
No. iPay88 acts as a payment portal linking you to various online banking options. Depending the the bank you wish to use, you are required to login with your online banking details to perform a transaction. Most local banks would require a TAC or transaction CODE in order to proceed with a transaction. This is for security reasons. Should there be an issue performing payment via online banking, it would be best to consult your banks. Ultimately, you can contact us for further assistance!
You may return your purchased items based on the terms & conditions of the returns policy. You may view the returns policy and guidelines at the link on the bottom of our website.
Nope. All items returned are shipped at your own cost and choice of shipping partner as per the Terms & Conditions.
Once we have received the returned item(s), We will put it through Quality Control. Once it has passed, we will refund the paid amount in the form of store credit via your BADLAB account. We will contact you should there be an issue with the returned item(s).
If you are interested in becoming a retailer for BADLAB, please call the BADLAB HOTLINE at 1800-88-2118
You may check your order status under 'Purchase History' under your BADLAB account. Should you have any other concerns pertaining to your order, please do contact our Customer Service at contact@badlabco.com or call 1800-88-2118 (Monday to Friday: 9am - 5pm, excluding Public Holidays).
Unfortunately all orders placed and paid for are final and we are not able to cancel the orders. However, if there are severe reasons for cancellations, please do contact us and we will assist you accordingly.
Yes, all personal information provided by yourself during registration and during a purchase transaction completion is kept strictly confidential. BADLAB requires basic personal information such as your name, address, email and contact number in order to ensure hassle free delivery.
BADLAB may use your email or shipping address to send you occasional promotional information. However, rest assure that your personal information is kept safe within BADLAB.
Absolutely. BADLAB currently uses Paypal as the credit/debit card payment option. If you choose to pay via credit/debit card on Paypal, we will receive your payment confirmation. No credit card information is provided to us hence, we do not keep your payment details.
FREE SHIPPING is currently available for orders above RM35 within Malaysia.
Shipping is only available within Malaysia at this present time. We do not currently ship internationally.
For deliveries within West Malaysia, the estimated shipping time would take approximately 3-5 days. An additional day is usually required for deliveries to East Malaysia and rural areas. Shipping is done from our distribution hub located at A-G-09, Menara Prima, Jalan PJU 1/39, Dataran Prima, Petaling Jaya, Selangor.
Once your order has been placed and confirmed, you are not allowed to alter the shipping address. Please do indicate your shipping address accurately to avoid any inconvenience. However, you may contact contact our Customer Service at contact@badlabco.com or call 1800-88-2118 (Monday to Friday: 9am - 5pm, excluding Public Holidays) should there be a concern.